Mystery Shopping is an ideal way to help you evaluate your accessibility and compliments our access auditing services.

Our Mystery Shoppers are people with access needs, and their companions, who are specifically briefed for each project.
They will visit your venue and provide feedback on the information, facilities and customer service they experience at each stage of the customer journey through a comprehensive feedback questionnaire, helping you to identify areas for improvement.

Across the country, we work with many local access forums, groups, organisations and charities, so that local people can get invplved in improving your accessibility.

Case Studies

VisitEngland Access For All project

North Yorkshire Moors Accessibility Project

 

We worked with local access groups and disabled people with a variety of access needs, to voluntarily visit the businesses involved in the project. They provided us with feedback on the whole visitor journey and experience at the venue/ site.